FAQ

### How long will my book take to arrive?

Every Zin's Collections book is printed just for you after you order — we don't keep boxes of books on a shelf. That means a short wait, and a book that arrives fresh.

**Typical delivery: [X–Y] business days within the United States.**

That covers printing (about [PRINT DAYS] business days) and shipping (2–3 business days with FedEx Ground). Orders placed on weekends or holidays start printing the next business day.

### Where do you ship?

We currently ship within the **United States** only. We're working on adding more countries and will announce it when we can.

### How much is shipping?

Shipping is calculated at checkout based on your address and the size of your order. You'll see the exact cost before you pay — no surprises after.

### My book arrived damaged. What do I do?

We'll replace it free. No need to send the damaged book back — please keep it or recycle it.

Email **support@zinscollections.com** within 30 days with:
- Your order number
- A photo of the damage

We'll get a replacement printed and on its way.

### I received the wrong book.

Same as above — email us with your order number and a photo of what arrived. We'll send the right book at no cost and you can keep the one that turned up by mistake.

### My order never arrived.

Email us with your order number. If tracking shows it delivered but you don't have it, check with neighbours and your building's mail area first — then let us know and we'll sort it out.

### What is your returns policy?

**All sales are final.** Every Zin's Collections book is printed individually when you order it, so there is no shelf for it to return to — your copy was made for you and nobody else.

We do not accept returns, exchanges, or refunds for change of mind, including if a book isn't what you expected, you no longer want it, you ordered the wrong title, or it was bought as a gift that didn't land.

**The one exception is a fault on our side.** If your book arrives damaged, misprinted, incomplete, or it's the wrong title, we will replace it free of charge or refund you — your choice. Email us within 30 days with your order number and a photo. You won't need to send anything back.

Please read the description and look at the cover images before ordering. We're always happy to answer questions about a book before you buy — just email us.

### Can I cancel or change my order?

If it hasn't gone to print yet, yes. Email us straight away with your order number and we'll try to catch it. Once printing starts we can't stop it.

### I entered the wrong address.

Email us immediately. If we catch it before printing, we'll fix it for free. If it's already shipped, we can print a replacement at cost — email us and we'll explain the options.

### Do you sell to schools, libraries, or bookshops?

Yes, and we'd love to. Email **support@zinscollections.com** with what you're after and we'll come back to you.

### Are the books signed?

Not as standard. If you'd like a signed copy, email us and ask — we'll let you know what's possible.

### What age are the books for?

Roughly ages 4–10. They're written for reading aloud together as well as for newer readers going solo. Teachers, librarians and counsellors use them for social-emotional learning topics like kindness, courage, teamwork and managing big feelings.

### How do I contact you?

**support@zinscollections.com** — we reply within 2 business days.